+44 161 477 2225
Corner of Chestergate & King St West Stockport
info@kidsaurus.co.uk

Cancellation / Refunds & Amendments

Cancellation / Refunds & Amendments

  • The deposit is non-refundable.
  • No refunds can be made for cancelling a child’s attendance after full payment has been made.
  • Should the party need to be cancelled due to illness or severe weather conditions, Kidsaurus Play Centre will allow to reschedule your party on a suitable date.
  • If you are unhappy with any aspect of your party, please ask to speak to a member of the management team on the day. Kidsaurus Play Centre cannot rectify any issues or problems after the event and will not consider monetary refunds if issues are not discussed whilst the party is happening.

Booking, Prices & Payment

  • If a party has less than the minimum number of children attending, you will still be charged accordingly.
  • Booking can be made in person at Kidsaurus Play Centre, over the phone or via our website. You will be sent an email confirming the details.
  • A Non Refundable £50 deposit will be taken on booking. We cannot take bookings without a deposit.
  • If full payment has not been received within 3 full days prior to the event your booking may be cancelled and you will lose the deposit.
  • We can only reserve a table for 8 adults, regardless of size of party. If you require additional seating for adults, you will be charged £2 per adult.

Party Day

  • Please arrive no more than 10 minutes before the party start time. If you arrive earlier than this, you may be asked to wait at the Reception until such time as your party host is ready to sign you in.
  • Upon arrival, the party (all children and all adults attending) will be asked to sign in at Reception.
  • Kidsaurus Play Centre will ensure your party has a Party Host for the duration of the party.
  • When your party is asked to come off the play frames, please assist the Party Host in gathering all of the children together promptly and take them to the party room.
  • Photography and filming are ONLY permitted within the confines of the party room. Photography and filming are prohibited everywhere else within the premises.
  • You are not permitted to bring your own food or drink into Kidsaurus play Centre.
  • Party schedules are subject to change.
  • Kidsaurus Play Centre reserves the right to substitute any food items on the party menu with a suitable alternative and without prior notification.
  • The party duration is two hours. You are kindly asked to ensure all guests depart the centre at the end of the party.
  • Upon leaving the party room, please ensure children are escorted directly to Reception to exit the building. Your co-operation is vital to ensure children do not return to the play areas.
  • Please ensure each child is signed out before leaving the building.
  • All additional charges incurred on the day must be paid at Reception before departure.